Effective Date: 01/16/2023

​ Thank you for choosing Miami Lakes Med Spa! We greatly appreciate your patronage and look forward to providing you with exceptional services to ensure a rejuvenating experience. Before you book your appointment, we kindly ask that you familiarize yourself with our Cancellation and Refund Policy. This policy ensures the smooth operation of our spa and an optimal experience for all our valued clients.

1. Cancellations, Rescheduling, and No-Shows
​ To ensure excellent service and availability for all clients, we kindly request a minimum of 24 hours notice for any appointment cancellations or rescheduling. If you need to cancel or reschedule your appointment, please contact our friendly customer service team as soon as possible. You can reach us by phone, email, or through our convenient online booking system to avoid any inconvenience. ​

When you book an appointment with us, our dedicated service providers reserve their time exclusively for your appointment to ensure you receive the best care and attention possible. Please note that a fee of $50 will be charged for cancellations or rescheduling made within 24 hours of your scheduled appointment or for no-shows. This fee helps cover the costs associated with the reserved time and resources that could have been allocated to another client.

​ 2. Late Arrivals
​ To ensure a prompt start and the full enjoyment of your service(s), we kindly request that you arrive at least 10 minutes prior to your appointment time. If you arrive late, we will do our best to accommodate you; however, please understand that your appointment may be shortened, and the full cost of the service(s) will still apply.

3. Appointment Confirmation ​
To avoid any misunderstandings, please confirm your appointment at least 24 hours in advance. Our team will send you a reminder, and we kindly request that you respond to confirm your attendance.

4. Refunds
​ At Miami Lakes Med Spa, we pride ourselves on the quality of our services and the satisfaction of our clients. As such, all sales are considered final upon payment, allowing us to focus on delivering the best possible experience for you.

​ In exceptional circumstances such as serious illness, accidents, or other unforeseen emergencies, where the client has a legitimate reason for a refund, we may offer a credit for future services at our discretion. This credit must be used within six months from the date of issue. ​

In the rare instance that you are unsatisfied with the results of your service, please inform our team promptly. We will do our best to address the situation and provide a suitable solution, as customer satisfaction is our priority. ​

5. Policy Updates ​
Please note that this policy is subject to change without notice. We encourage you to periodically review our policy to stay informed about any updates. ​

Acknowledgment
By booking an appointment with Miami Lakes Med Spa, you acknowledge that you have read, understood, and agree to the terms outlined in our Cancellation and Refund Policy. If you have any further questions or need assistance, you can reach us through the following communication channels:

Phone: 305-418-0392
Patient Portal: https://miamilakesmedspa.com/portal